Terms & Conditions

1. CONTRACT
Your contract is with WILDNESS SAFARI (T) LTD (hereinafter called "WSTL", "we" or "us"). We draw your attention to the following terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with WSTL is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking you are liable to be regarded as having had the opportunity to do so and to have actually done so before the contract between us comes into existence.

2. BOOKING PROCEDURES
WSTL do not offer package holidays but will create a tailor made holiday to suit your personal needs. A binding contract comes into existence between us when:

(a) A deposit of 25% of the quote price is received, or

(b) Full payment of the holiday is received when the booking is made less than 8 weeks before your departure date.

No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 8 weeks prior to the departure date.

If full payment is not received 8 weeks prior to the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no further liability to you.
The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions. If you accept our quote in respect of your holiday you must make a payment of 25% of the total price of the quote within 14 days. A delay in acceptance of the quote may result in a variation of the holiday price.

Where the proposed departure date is within 8 weeks of the quote being given we require full payment at the time of your written acceptance of the quote.

3. MEDICAL CONDTITIONS AND DISABILITIES

If you or any members of your party have any medical problem or disability which may affect your holiday, please inform us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

4. DOCUMENTATION

Please carefully read your confirmation invoice, tickets and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.

5. CANCELLATION

Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation the deposit and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted prices as follows:-
Period before departure when we receive your written cancellation Cancellation charge per person
More than 56 days Deposit only
43 and 56 days 30%
36 and 42 days 50%
29 and 35 days 75%
28 days or less 100%

6. PRICING ITINERARIES

The price of your itinerary will be based on known costs and exchange rates prevailing at the date of issue of the itinerary. At any time before a full payment of your holiday has been made WSTL reserves the right to levy a surcharge where costs or exchange rates have changed since the date of issue of the itinerary. WSTL will absorb amounts up to 5% of the total holiday price and surcharge any amount greater than 5%. Should the surcharge exceed 10% of the total holiday price you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking. Other matters influencing a surcharge would include, but are not limited to, increases in transportation costs e.g. fuel, scheduled air fares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports.

Our Prices of itineraries includes: * Transport and transfers as per Itinerary.* Activities as per Itinerary. * 3 meals on safari including mineral water 1.5 litre per day. * National Park entry fees. * Accommodation/Camping facility as per Itinerary.

Our Prices of itineraries excludes: * Any transfer not mentioned above.* Any Accommodation which is not included in the itinerary * Any international plane fare. * Any drinks while in the lodge/s. * Any Laundry wile in the lodge. * Any gratuities. * Portage Fees .* Any telephone calls while in the lodge. * Any tips to driver or staff. * All extra activities offered by the lodges
* Any service not mentioned above

7. AMMENDMENTS BY YOU

If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification of the same is given in within reasonable time and is reached rin writing. Every change is subject to a fee of USD 50 per person per occasion that a change is made. We cannot make alterations to your itinerary within 8 weeks of departure and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 5.

8. CANCELLATION BY WSTL

We reserve the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. Whilst we always Endeavour to avoid changes and flight cancellations, we must reserve the right to do so. In these circumstances we will return to you all monies paid or offer an alternative holiday of a comparable standard. In this event we will pay compensation of $50 per person. We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.

We cannot accept liability or pay compensation where the performance or prompt performance by contractual obligations is prevented or affected by us or by you otherwise suffer any damage or loss as a result of force majeure. In these booking conditions force majeure means any event which we or the supplier of services in question could not even with all due care for, see or avoid. Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, closure, all congestion of airports or ports, adverse weather conditions and all similar events outside out control. In the circumstances amounting to force majeure we will not refund any money to you although if we can recover any monies from our suppliers we will refund these to you and additionally we will offer to carry forward your booking to another time or destination.